Keep all documentation, guides, and resources in one secure location
AI powered search delivers the right answer instantly
Organise information by topic, audience, or process for easy navigation
Ensure the right people have the right level of access
Maintain a complete history of updates and changes
Works with chatbots, portals, intranets, and external websites
Add articles, guides, FAQs, and process documentation
Apply categories, tags, and metadata for easy filtering
Users find relevant content instantly through keyword or natural language queries
Keep information accurate with built in review and approval workflows
Provide consistent answers through self service portals or integrated AI assistants
Reduce repetitive queries with an AI-powered Knowledge Base that frees your support teams to focus on higher-value work.
Give employees and customers instant access to accurate information as your organisation grows.
Use the AI-powered Knowledge Base to speed up onboarding, training, and process adoption.
Reuse knowledge across teams to improve efficiency and reduce duplicated effort.
Deliver faster, more consistent answers through an AI-powered Knowledge Base that improves satisfaction and trust.
Maintain version control and accurate records so your organisation always meets regulatory and audit requirements.
Empower customers with instant access to answers through an AI-powered Knowledge Base that reduces support workload.
Keep staff up to date with a centralised hub for policies, procedures, and operational guidelines.
Provide accurate manuals, FAQs, and troubleshooting content in one easy-to-search platform.
Accelerate learning by giving new hires and teams clear, structured training resources from day one.
Ensure compliance with a reliable repository that tracks updates and maintains version control.
Share consistent knowledge with partners and suppliers to streamline collaboration and reduce miscommunication.
Break down silos by giving every team access to the same accurate, centralised information.
Boost loyalty by ensuring customers always have quick, reliable answers at their fingertips.
Knowledge Base is a centralised platform that stores, organises, and delivers the information your teams and customers need. It ensures accurate, consistent answers are always available, whether accessed directly or through other askelie modules like Conversational AI
You can add articles, FAQs, process documentation, training guides, policies, product manuals, and compliance resources. It is designed to handle any structured or unstructured knowledge assets
The Knowledge Base uses natural language queries and intelligent tagging to surface the most relevant information instantly. Users can ask questions in plain English and receive accurate answers without trawling through documents
Yes. Role-based access ensures the right people see the right content. You can restrict sensitive documents while making general guidance widely available.
Absolutely. Built-in version control records every change, so you can always track who updated what, when. This is especially important for compliance and audit purposes.
The Knowledge Base connects with portals, intranets, chatbots, and external websites. It can also feed into askelie modules like Conversational AI to provide consistent answers across channels.
It reduces repetitive queries, accelerates onboarding, improves compliance readiness, and increases operational efficiency by reusing knowledge instead of recreating it.
The Knowledge Base is ideal for customer self-service portals, internal process and policy libraries, regulatory content, training materials, and product documentation.
See how askelie can transform your operations. Book a demo today.