AI Powered Conversations
Conversational AI
Engage customers and teams through natural language
Conversational AI from askelie® enables seamless, human like interactions across chat, voice, and messaging channels. It understands intent, responds intelligently, and integrates with your business systems to provide instant answers, complete transactions, and guide users through complex processes. Built to handle both simple queries and high stakes conversations, it improves customer experience while reducing the workload on human teams.
What teams is askelie for?
Conversational AI supports teams that manage high volumes of enquiries, interactions, and requests.
Whether the goal is improving customer experience, reducing operational pressure, or guiding users through processes, conversational interfaces help organisations respond faster while keeping answers consistent and reliable.
Sales
Engage prospects in real time, answer product questions, and capture qualified leads directly into your CRM.
Support
Resolve routine enquiries instantly, reduce queues, and provide continuous support without increasing headcount.
HR
Provide employees with immediate answers to policy questions, onboarding guidance, and internal process support.
Operations
Handle request intake, triage work, and guide users through workflows using structured conversational journeys.
Scheduling
Automate bookings, confirmations, reminders, and rescheduling to minimise manual coordination and missed appointments.
Technical
Deliver guided troubleshooting, surface knowledge articles, and escalate complex issues with full context when human support is required.
Key Benefits
Instant engagement
Respond to users the moment they start a conversation.
Always available support
Conversational AI provides continuous availability across channels, ensuring users receive timely answers without waiting for office hours or human availability.
Request automation
Turn conversations into completed actions.
End to end task fulfilment
From submitting requests to updating records, conversations can trigger workflows that complete tasks without manual processing.
System connectivity
Integrate conversations with business platforms.
Connected digital workflows
Conversational interactions can retrieve data, update systems, and progress work across CRMs, service platforms, and operational tools.
Natural conversations
Users interact in plain language rather than structured forms.
Intuitive user experience
Natural language understanding allows users to ask questions and make requests in their own words, creating a familiar and frictionless experience.
Context awareness
Understands intent and conversation history.
More relevant responses
By retaining conversational context, the system delivers responses that reflect user intent and previous interactions, improving accuracy and continuity.
Guided journeys
Lead users through processes step by step.
Structured conversational pathways
Conversational flows can guide users through applications, onboarding, or service requests, reducing confusion and improving completion rates.
High volume handling
Manage thousands of conversations simultaneously.
Scalable interaction capacity
Conversational AI enables organisations to handle peaks in demand without service degradation, maintaining performance and response quality.
Knowledge driven answers
Surface trusted information instantly.
Consistent information delivery
Answers are grounded in organisational knowledge sources, ensuring users receive reliable and approved guidance every time.
Continuous improvement
Performance improves with usage and feedback.
Adaptive capability growth
Insights from interactions help refine responses, expand knowledge coverage, and optimise conversational pathways over time.
Finding the right answer should not slow work down
Teams regularly search across emails, documents, systems, and colleagues just to confirm information or complete a task. This hidden effort creates delays, inconsistency, and frustration for both employees and customers. Conversational AI removes that friction by providing a single, trusted interaction point where questions are answered and requests are progressed immediately.
Core Features
askelie®.
Designed for interaction, built for outcomes
Conversational AI enables organisations to engage users through natural dialogue while progressing work behind the scenes. By combining language understanding, automation, and system connectivity, conversations move beyond answering questions to guiding actions, retrieving information, and completing requests with consistency and control.
Natural language understanding
Users interact in plain language while the system interprets intent, context, and meaning to deliver accurate responses without relying on rigid keywords or scripted inputs.
Knowledge grounded responses
Answers are drawn from trusted organisational content, ensuring information remains consistent, reliable, and aligned with approved guidance.
Workflow execution
Conversations can trigger workflows, capture information, and progress requests so interactions result in completed tasks rather than isolated responses.
Multi channel delivery
Deploy conversational experiences across web, messaging, voice, and internal platforms to provide a consistent interaction layer wherever users engage.
Conversational AI has enabled us to answer questions instantly and reduce repetitive enquiries, improving both response times and user experience.
Daniel Street - Customer Services Director
Simple to adopt, straightforward to scale
OUR monthly PRICING PLANS
Conversational AI is delivered through a clear monthly subscription model aligned to your usage, channels, and deployment scope.
This approach allows organisations to start with priority use cases and expand capability over time without large upfront investment. Pricing remains predictable while the platform scales alongside your conversational demand.
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500 Pages per month £65
Use up to 500 pages per month on any of our off the shelf solutions
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1000 pages per month £100
Use up to 1000 pages per month on any of our off the shelf solutions
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1500 pages per month £140
Use up to 1500 pages per month on any of our off the shelf solutions
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2000 pages per month £180
Use up to 2000 pages per month on any of our off the shelf solutions
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5000 pages per month £350
Use up to 5000 pages per month on any of our off the shelf solutions
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Click Below for higher volumes
Conversation governance
Define permissions, conversation scopes, and knowledge sources to ensure responses remain appropriate, accurate, and aligned to organisational policy.
Scalable interaction architecture
Support growing volumes of users and conversations without performance impact, enabling expansion across departments and channels with confidence.
Flexible deployment
Deploy in cloud environments for rapid adoption or within your own infrastructure where data control, residency, or internal policy requirements apply.
Audit and insight visibility
Maintain clear records of interactions, usage patterns, and performance metrics to support optimisation, oversight, and continuous improvement.
Built for scale. Designed for control.
Conversational AI is engineered for enterprise environments where reliability, governance, and performance matter. Whether supporting internal teams or external users, the platform delivers consistent interactions at scale while maintaining visibility, security, and operational oversight across every conversation.
Frequently Asked Questions
Conversational AI is used to answer questions, guide users through processes, automate requests, and provide support across chat, voice, and messaging channels.
Yes. Conversational AI integrates with business platforms such as CRMs, service tools, and knowledge sources so information can be retrieved and updated during interactions.
No. It handles routine and high volume interactions while allowing human teams to focus on complex, sensitive, or judgement based activities.
Conversational AI operates within controlled environments with defined permissions, ensuring interactions and underlying knowledge remain protected and governed.
Yes. Organisations can begin with targeted use cases and extend conversational coverage across additional teams, channels, and processes over time.
On the front end, we can integrate with Google, Outlook and SFTP's.
Implementation timelines vary depending on scope and integrations, but initial conversational experiences can typically be introduced quickly and refined iteratively.