askelie Platform Terms of Service

Effective Date: 1st December 2025
AskELIE Ltd

Introduction

These Terms of Service govern access to and use of the AskELIE platform and all ELIE powered products and services provided by AskELIE Ltd.

By accessing or using our platform, websites, applications, or services, you agree to be bound by these Terms. If you do not agree, you must not use the services.

About Us

AskELIE Ltd is a company registered in England and Wales. Registered office details are available on request.

In these Terms:

• AskELIE, we, us and our means AskELIE Ltd
• Customer, you and your means the organisation or individual using the services
• Platform means ELIE, the Ever Learning Intelligent Engine, and any related systems
• Product means any ELIE powered product or service provided by us
• Product Terms means any product specific terms published by us

Scope of These Terms

These Terms apply to access to the AskELIE platform, use of any ELIE powered product, and all users, accounts, and organisations unless expressly overridden by Product Terms.

Where Product Terms apply to a specific product, they form part of these Terms. If there is a conflict, the Product Terms take precedence for that product only.

Access and Accounts

You are responsible for ensuring that all users accessing the platform on your behalf are authorised, that login credentials are kept secure, and for all activity carried out under your account.

We may suspend or restrict access where we reasonably believe there has been unauthorised use, a security risk, or a breach of these Terms.

Acceptable Use

You must not use the platform or any product to:

• Break any applicable law or regulation
• Infringe intellectual property rights
• Upload or process unlawful, harmful, or misleading content
• Attempt to interfere with the operation or security of the platform

We may investigate and take action where acceptable use is breached.

Products and Services

The platform provides workflow automation, decision support, document processing, and related capabilities.

Products may differ in functionality, intended use, data processed, and outputs generated. Details for each product are set out in the relevant Product Terms.

Data Protection and Privacy

Each party will comply with applicable data protection laws including UK GDPR.

Where AskELIE processes personal data on your behalf, this will be governed by these Terms, any applicable Data Processing Agreement, and the relevant Product Terms.

You are responsible for ensuring you have lawful grounds to provide data to the platform.

Intellectual Property

All intellectual property rights in the platform, ELIE, software, models, workflows, and documentation remain the property of AskELIE Ltd or its licensors.

You retain ownership of your data and content. You grant us a licence to use that data solely to provide and improve the services.

Nothing in these Terms transfers ownership of intellectual property.

Outputs and Reliance

Some products generate outputs based on information provided by you.

Unless expressly stated otherwise:

• Outputs are informational and operational support tools
• You remain responsible for decisions made using outputs
• Human oversight is expected

Product specific reliance statements are set out in Product Terms.

Availability and Changes

We aim to provide a reliable service but do not guarantee uninterrupted availability.

We may update the platform, modify features, introduce new products, or retire functionality. Where changes materially affect your use, we will take reasonable steps to notify you.

Fees and Payment

Fees, billing cycles, and payment terms are set out in Order Forms, Statements of Work, or Product Terms.

Failure to pay may result in suspension or termination of access.

Confidentiality

Each party agrees to keep confidential any non-public information received from the other. This obligation survives termination.

Limitation of Liability

To the fullest extent permitted by law:

• We exclude liability for indirect or consequential loss
• Our total liability is limited to the fees paid in the preceding 12 months

Nothing limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded by law.

Termination

Either party may terminate in accordance with Product Terms or for material breach not remedied within a reasonable period.

On termination, access to the platform will cease and data handling will follow the applicable Product Terms.

Governing Law

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.

Changes to These Terms

We may update these Terms from time to time. The latest version will always be published on our website. Continued use after changes take effect constitutes acceptance.

Contact Us

If you have any questions about these Terms, please contact:

AskELIE Ltd
Derngate Mews, Derngate, Northampton, NN1 1UE
Email: hello@askelie.com