Reducing manual effort across insurance operations
askelie for Insurance
Operational pressure across insurance workflows
Much of this work still depends on manual coordination between systems and teams. Decisions are often slowed by handoffs, checks, and duplicated effort, making it harder to maintain consistency as volumes rise.
Without clearer structure, operational risk increases and delivery becomes harder to manage day to day.
How ELIE supports insurance operations
askelie for Insurance brings structure to everyday insurance operations by combining automation with clear rules and human oversight. Claims, policy changes and service requests are handled consistently, routine steps run automatically, and insurance teams stay involved where judgement, validation or approval is required.
Collect
Claims, policy requests, documents, and system inputs are gathered into a single operational flow.
Apply rules
Predefined criteria guide classification, validation, and routing without manual sorting.
Intervene
Cases that need assessment, approval, or investigation are flagged for human handling.
Deliver
Actions are completed with decisions recorded, evidence stored, and outcomes visible.
What you can automate
askELIE for Insurance is designed for repeatable operational work that underpins policy servicing, claims handling, and customer support. It removes friction from routine steps while keeping control where it matters.
Claims intake and handling
Operational steps involved in receiving, validating, and progressing claims.
Claims submission intake
Initial checks and classification
Routing to the right process or team
Policy administration
Managing ongoing policy related activity accurately and consistently.
Policy changes and endorsements
Renewals and updates
Customer initiated requests
Documents and evidence
Handling supporting information without manual chasing or rekeying.
Evidence and attachments
Validation and completeness checks
Exception handling
Oversight and compliance
Embedding controls into workflows so processes remain consistent and auditable.
Rule based checks
Approvals and sign offs
Evidence capture
What you get when it is running
Once askELIE for Insurance is in place, operational work becomes easier to control and more consistent to deliver. Teams spend less time managing cases manually and more time focusing on decisions that matter.
Lower handling effort
Routine steps are automated, reducing manual work across claims and policy processes.
Improved turnaround times
Cases move through workflows without unnecessary delays or rework.
More consistent decisions
Rules ensure similar cases are handled in the same way every time.
Built in controls
Checks and approvals are applied as part of the workflow, not added later.
Clear operational visibility
Progress, workload, and outcomes are visible across teams and processes.
Built for real insurance delivery
askELIE for Insurance is designed for live insurance operations, supporting regulated workflows, fluctuating volumes, and multi team delivery without adding operational risk.
Product and process separation
Reusable process patterns
Human led decisions
A simple real world example
An insurance team used askELIE for Insurance to streamline how claims and policy requests were handled across multiple processes. Routine checks and routing were automated, while complex cases were clearly surfaced for specialist review.
As a result, handling times reduced, consistency improved, and teams gained better visibility of workload and progress without increasing headcount.
See askELIE for Insurance in action
Find out how askELIE for Insurance can bring structure, consistency, and control to insurance operations at scale.