Automation built for real BPO operations

askELIE for BPO

askelie for BPO is built for teams delivering high volume outsourced services where consistency, speed and SLA performance matter more than ever.

askelie helps BPO teams automate high volume operational workflows while keeping control of quality, compliance, and client delivery. Reduce manual handling, hit SLAs consistently, and scale without adding headcount.

Book a Demo

The reality of modern BPO delivery

BPO delivery runs on tight margins and tighter SLAs. Volumes fluctuate, client requirements change, and delivery teams are expected to respond instantly without losing accuracy or control. Yet in many operations, work is still held together by inboxes, spreadsheets, and manual handoffs between teams.

That creates familiar problems:

Too much manual admin per case
Inconsistent SOPs across teams, shifts, and locations
Quality checks that happen after delivery, not during it
Reporting that is hard to trust at client reviews As volume grows, complexity grows with it.

Scaling usually means adding more people rather than improving how work actually flows.

How askELIE for BPO works

Structured automation with humans involved where it matter

askELIE for BPO brings structure to high volume delivery by combining automation, rules, and human review into a single operational flow.

Work is captured once, routed automatically, checked consistently, and only passed to people when judgement or exception handling is required.

Every step is logged, auditable, and reportable at client level.

Intake

Capture emails, documents, forms, and system data in one place.

Automated workflow

Apply rules for routing, validation, and SLA handling automatically.

Human review

Route only exceptions to people for judgement and quality control.

Outcome and reporting

Complete work with evidence, audit trails, and client level reporting.

What you can automate in BPO

askELIE for BPO is designed for high volume, repeatable delivery. It automates the predictable steps and routes only the exceptions to people.

Customer operations

Automate intake, triage, routing, and next step actions across shared service and customer support teams.

Email and ticket triage
Intent detection and routing
Wrap up and follow up actions

Governance by design

Controls, permissions and audit trails are part of the platform itself, not bolted on later.

Onboarding packs and KYC checks
Claims bundles and supporting evidence
Supplier documents and approvals

Back office delivery

Standardise SOP driven workflows so work moves cleanly between queues, teams, and regions.

Reconciliations and exception handling
SOP enforcement and escalation
Work allocation and workload balancing

Quality and compliance

Embed checks into the workflow so quality is measured during delivery, not after.

Validation rules and sampling
Redaction and evidence capture
Audit trail and compliance reporting

What you get when it is running

Higher throughput without adding headcount

Remove repetitive steps so the same teams can handle more volume without burning out.

Faster, more predictable SLAs

Work is routed instantly and exceptions surface early, reducing delays and missed targets.

Better margins

Less manual handling per case lowers delivery cost and improves utilisation across teams.

Consistent quality

Checks are embedded into the workflow, not bolted on at the end.

Client level visibility

Dashboards show performance, compliance, and outcomes per client, not just overall averages.

Built for real BPO delivery

askELIE for BPO is designed for live client delivery, not internal pilots. It supports multi client operations, distributed teams, and the controls needed to run services at scale.

Multi client
isolation

Keep each client’s data, workflows, rules, and reporting separate by design, not convention.

Reusable delivery blueprints

Build once and reuse proven delivery patterns across teams and new client onboarding.

Human in the loop controls

Route exceptions, approvals, and quality checks to people while keeping the workflow moving.

Designed for distributed teams

Supports onshore and offshore delivery models with clear ownership, handoffs, and audit trails.

A simple example from live BPO delivery

A BPO team handling high volume onboarding and document checks used askELIE for BPO to automate intake, validation, and routing across multiple client workflows.
Manual handling was reduced significantly, exceptions were routed directly to the right queues, and delivery teams gained real time visibility of SLA performance per client.
Within weeks, onboarding times dropped, quality scores improved, and the operation was able to absorb higher volumes without increasing headcount.

Ready to see askELIE for BPO in action