ELIE for BPO

BPO

askelie for BPO

askelie for BPO's delivers more outcomes with fewer manual touches. It helps outsourcing teams cut admin, onboard faster, and prove ROI while keeping humans in the loop where it matters.

The challenge

Business Process Outsourcers live under constant pressure: high client expectations, tight SLAs, variable volumes, and relentless margin pressure. Manual work drags down efficiency, while fragmented tools add risk and complexity.

The askelie approach

askelie for BPO's is an autonomous-ready solution built for multi-tenant operations. It combines AI automation with human validation to help BPOs onboard clients faster, reduce admin workload, and prove ROI across every contract.

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What you can automate

Customer operations

Email triage, intent detection, case routing, after-call wrap-up

Document-heavy processes

Onboarding packs, KYC checks, claims bundles, invoices

Back office

Exception handling, reconciliation, SOP enforcement, reporting packs

Quality & compliance

Auto-QA, audit-ready evidence capture, redaction

askelie

Using from ELIE

Capture platform

Ingests and validates client data, contracts, and case documents at scale

elie

Ask & Instruct AI that powers intake triage, case handling, and process orchestration

intELIEdocs

Human-in-the-loop review of exceptions, validations, and QA

Decision Engine

Rules-based decisions on compliance, SLAs, and risk scoring

Knowledgebase

Stores client-specific SOPs, workflows, and structured/unstructured process data

Insight

Live dashboards for SLAs, AHT, QA, and backlog management

Outcomes

Higher throughput

Reduce manual touches by 30–70 percent

Faster SLAs

Cut intake and response times from hours to minutes

Better margins

Deliver more cases per FTE with outcome-based pricing options

Quality assured

Consistent application of SOPs with full audit logs

Client confidence

Transparent reporting per client, per process

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Download Solution Brief

askelie

Built for BPO delivery

Multi-tenant isolation

Keep every client’s data and policies separate

Reusable blueprints

Connect processes across teams, create shared standards, and scale faster

Agentic AI for smarter decisions

Enhance automation with adaptive workflows and business rules

Regional compliance

UK GDPR, ISO 27001 alignment, and India delivery support

Outcomes in action

A BPO that was handling financial services onboarding used askelie for BPO to streamline document checks, sanctions screening, and exception routing. Onboarding time fell by 60 percent, while QA scores rose to 98 percent within eight weeks.

Read the Case Study

Delivery options

You run it

Deploy in the cloud for maximum control

We run it with you

askelie manages the platform, your team runs the processes

Run in Parallel

A hybrid model using on-premise and cloud

Ready to transform BPO delivery?

With askelie for BPO, you can deliver more outcomes per agent hour while proving ROI and compliance on every client.