Business Process Outsourcers live under constant pressure: high client expectations, tight SLAs, variable volumes, and relentless margin pressure. Manual work drags down efficiency, while fragmented tools add risk and complexity.
askelie for BPO's is an autonomous-ready solution built for multi-tenant operations. It combines AI automation with human validation to help BPOs onboard clients faster, reduce admin workload, and prove ROI across every contract.
Email triage, intent detection, case routing, after-call wrap-up
Onboarding packs, KYC checks, claims bundles, invoices
Exception handling, reconciliation, SOP enforcement, reporting packs
Auto-QA, audit-ready evidence capture, redaction
AskElie for BPO automation streamlines every stage of delivery, from data capture to validation. By removing repetitive steps, teams can handle higher volumes without increasing headcount.
AI-driven triage and task routing move work to the right person or process instantly. This cuts delays and ensures client requests are resolved in minutes rather than hours.
When admin time drops, capacity rises. AskElie enables outcome-based pricing by improving utilisation and reducing the hidden costs of manual handling.
Built-in validation and audit trails ensure every transaction follows defined SOPs. Consistency is maintained across teams, giving clients confidence that nothing slips through the cracks.
Real-time dashboards and transparent reporting give clients full visibility of performance, compliance, and ROI. Every process is tracked, measured, and proven.
A BPO that was handling financial services onboarding used askelie for BPO to streamline document checks, sanctions screening, and exception routing. Onboarding time fell by 60 percent, while QA scores rose to 98 percent within eight weeks.
Deploy in the cloud for maximum control
askelie manages the platform, your team runs the processes
A hybrid model using on-premise and cloud
With askelie for BPO, you can deliver more outcomes per agent hour while proving ROI and compliance for every client.
Yes Sure. You can find info on a one pager here
ELIE for BPO is askelie’s automation and AI platform tailored for business process outsourcing. It helps teams cut admin, onboard clients faster, and prove ROI, while keeping humans in the loop where quality and compliance matter.
Yes. ELIE is built for multi-tenant operations, keeping each client’s data, policies, and reporting isolated and secure, in line with UK GDPR and ISO 27001 standards.
Absolutely. ELIE comes with reusable process blueprints that can be tailored to specific industries or clients, making it easy to scale and standardise across teams.
No. ELIE is designed for human + AI collaboration. Routine, repetitive tasks are automated, while humans step in for exceptions, validations, and decision-making.
Typical outcomes include faster SLAs (hours cut to minutes), higher throughput, better margins, and improved QA scores. One BPO client saw onboarding times drop by 60 percent with QA rising to 98 percent within eight weeks.
You can run ELIE in your own cloud environment, work with askelie to co-manage it, or use a hybrid model combining cloud and on-premise.
The platform provides transparent reporting per client and per process, showing SLA performance, throughput, QA, and backlog management.
Yes. ELIE supports operations in India and other global hubs, while maintaining compliance with regional regulations.
Deployment depends on scope, but most BPOs see automation live in weeks, not months. Prebuilt modules for intake, document handling, and QA accelerate the timeline.
