across web chat, mobile apps, social media, contact centres, and voice assistants
Understands context and nuance for more accurate responses
Completes forms, updates records, and processes requests directly within the conversation
Provides 24/7 support without downtime
Connects with CRMs, ERPs, and knowledge bases to pull in relevant data
Improves over time with every interaction
Captures user input via text or voice
Interprets intent and context using natural language processing
Provides accurate, context aware answers or takes the requested action
Connects with business systems to retrieve or update data
Uses feedback to improve accuracy and expand capabilities
Turn conversations into instant actions. Composer reduces response times from minutes to seconds, helping you deliver faster resolutions and transform the way customers and employees engage with your organisation.
Handle thousands of conversations at once without adding headcount. Composer improves customer satisfaction by delivering accurate, personalised, and relevant answers across every channel.
Let AI handle routine requests so your people can focus on complex or sensitive cases. Composer balances automation with human oversight for efficiency and trust.
Provide consistent, compliant service across chat, voice, and messaging platforms. Composer ensures every user receives the same quality of support, every time.
The platform learns from every interaction. Over time it becomes more accurate, more relevant, and more effective, keeping your service ahead of changing expectations.
Provide consistent, compliant service across chat, voice, and messaging platforms. Composer ensures every user receives the same quality of support, every time.
Resolve enquiries faster, cut call centre wait times, and deliver 24/7 support through natural conversations across chat, voice, and messaging.
Engage prospects instantly, answer product questions, qualify leads, and capture details that feed directly into your CRM.
Answer HR policy questions, process leave requests, and guide staff through onboarding or internal processes without waiting for manual replies.
Automate scheduling, send reminders, and handle rescheduling directly in the conversation, reducing no-shows and admin overhead.
Guide users through step-by-step fixes, share knowledge base content, and escalate only when human intervention is needed.
Conversational AI is technology that uses natural language processing (NLP) to simulate human-like interactions across chat, voice, and messaging channels, providing fast, accurate, and consistent support.
Traditional chatbots follow set scripts, while Conversational AI understands context, intent, and nuance. This allows it to deliver more natural, useful, and human-like responses.
Yes. It connects to CRMs, ERPs, HR platforms, and knowledge bases, so conversations can update records, complete transactions, and pull in real-time data.
No. It also supports sales teams, HR functions, appointment booking, and employee self-service. It acts as a digital assistant for business, improving both customer and internal experiences.
Absolutely. With every interaction, it improves accuracy, expands its knowledge base, and reduces repetitive manual work, making automated support smarter and more reliable.
See how askelie can transform your operations. Book a demo today.