Answers your team can forward without any hesitation.
askKIRA answers from your content and only your content. Every claim carries the passage it came from, and when the sources don't support an answer it says so instead of inventing one.
- Citations on every claim
- Groundedness gating
- Embeddable widget
Who is it for
Built for teams that need fast, trustworthy answers.
askKIRA is designed for any organisation where knowledge sits in PDFs, SharePoint, intranets or tribal memory. We help you make it structured, searchable and governed.
Operations
Keep procedures consistent across teams and regions. A single source of truth so staff work from approved guidance, not memory.
Support
Reduce repeat queries and speed up responses. askKIRA delivers instant answers that match your policies, for agents and customers alike.
HR
Make people policies easy to find and apply. Employees get clear, accurate answers without relying on inbox back-and-forth.
Legal
Controlled access to playbooks and compliance guidance. Version tracking keeps everything auditable without slowing your team down.
Sales
Ensure teams respond with approved messaging and accurate information. Protect credibility and avoid over-promising.
Partners
Share the right knowledge with resellers and suppliers. Everyone works from the same guidance while sensitive content stays protected.
What it does
Retrieved answers, you can defend.
Cites the passage, not the document
Every claim links back to the specific passage behind it, so a reader can check the answer in one click rather than re-reading a whole file.
Declines rather than guesses
A groundedness threshold you set decides what ships. Below it, the assistant abstains and says why, an unanswered question beats a confident wrong one.
Goes where your users already are
An embeddable chat widget matches your brand colours and sits inside your own product, so it looks built in rather than bolted on.
Use cases
Where teams point it first.
- 01
Support answers the same policy question from a folder of PDFs nobody has re-read in a year.
The answer arrives with the clause attached, so the agent can forward it without opening the source first.
- 02
A new starter needs the internal process and nobody has time to walk them through it.
They ask in their own words and get a cited answer, with the abstention making it obvious when the process simply is not written down.
- 03
Legal will not approve a chatbot that might improvise about contractual terms.
Groundedness gating and guardrails are configuration, not hope, and every answer keeps a decision trace.
- 04
The same questions get asked over and over in slightly different words.
Curated Q&A pairs short-circuit retrieval for the known ones, so the well-worn answers stay exact.
How to use it
Four steps from empty to answering.
- /knowledge-base
Create a knowledge base
Name it after the question it answers, not the department that owns it. Access is scoped by role from the moment it exists.
- /ingest · /sources
Point it at your content
Upload directly, or connect a source through IntELIEKonnect and let it stay in sync. Ingestion reports what it indexed and what it skipped.
- /safety · /qa
Set the threshold and the red lines
Choose how grounded an answer must be before it's allowed out, add guardrails for the topics you won't discuss, and pin exact wording for the questions that need it.
- /developers · /traces · /analytics
Ship it, then watch it
Embed the widget or share the workspace, then read the traces: what was asked, what was retrieved, what score it got, and where a human took over.
Can easily integrate with
Back to the platformintELIEdocs
Turns the documents you feed the knowledge base into structured data at the same time.
ExploreVoice IntELIEgence
Conversations become another source askKIRA can search, right alongside your documents.
ExploreIntELIEKonnect
Keeps the knowledge base fed from the systems your content already lives in.
ExploreGive us ten documents and your five hardest questions.
We'll build the knowledge base with you and answer them live, including the ones where the right behaviour is to decline.